Aggressive capacity management has supported vessel load factors during the pandemic, but has negatively impacted the overall service delivered by many shipping lines. Daniel’s Export Customer Services team has been crucial in protecting Metro customers’ supply chains.
Export Customer Services Manager, Daniel Quinney, began his Metro career in 2012.
With no prior experience, he joined the client management team for a leading global manufacturer, learning how to plan and manage all aspects of their export, cross-trade and hazardous movements.
From arranging appropriate insurance cover to dealing with documentary credits and from cutting waybills to co-ordinating deliveries, Daniel’s knowledge, experience and capability grew over the next couple of years and culminated in him joining Metro’s Export Customer Services (ECS) team in 2015.
Becoming an ECS supervisor within 12 months, Daniel went on to be Metro’s Young Employee of the Year in 2016 and was leading the department by 2018.
Harnessing his immense knowledge of exports and exporting processes Daniel’s team work closely with exporting customers, to manage timelines, operations and documentary requirements, to overcome challenges, avoid additional costs and delays and deliver consistently high quality customer service.
Daniel and his teams dedication to customer service and good communication, together with Metro’s award winning technology ensures we can better manage our customers shipments, which is particularly beneficial during this period of blank sailings, disruptions and delays.