We are delighted to win Gold at the ‘Stevie’ Sales and Customer Service Awards 2023, with our key technology partner, WNS, for their ground-breaking contribution to our CuDoS customs platform, in digitising customs declarations, enhancing customer experience and ensuring a smooth transition into the post-Brexit environment.
For over twenty years Metro has been investing in technology, software developers, system analysts and data scientists that have conceived, designed, created and supported four generations of our supply chain management and visibility platform MVT.
MVT is multi-award winning technology that connects shippers to their entire supply chain; providing real-time visibility, milestone event management, control and intelligence, in a secure cloud based environment.
The platform embraces new and emerging technology, including artificial intelligence (AI) and machine learning (ML) to support existing core and new modular functionalities, like our ECO and Customs (CuDoS) solutions, with the latter recently winning a prestigious award for a key-partner, WNS.
WNS is a leading Business Process Management (BPM) provider that combine technology, analytics and process expertise to co-create innovative, digitally led solutions.
For Metro’s CuDoS solution this meant the automation of cognitive data extraction and contextualisation, using the latest AI/ML and automation capabilities to overhaul and optimise the data capture and customs declaration processes.
The ‘Stevie Awards’ are the world’s premier business awards, honouring and generating public recognition of the achievements and positive contributions that organisations make. WNS have won the customer service category for the work they have done with Metro, to accelerate CuDoS’ customer experience through hybrid learning in reduced dependency on multiple systems for data extraction and verification.
With WNS’ digitisation support, Metro’s CuDoS solution is now achieving a SLA of 98% on turnaround times (customer submission/request through to document delivery) of under two hours.
Other CuDoS performance statistics are just as compelling:
– 20% reduction in headline costs, with 25% increase in volumes
– 96% of declarations processed and submitted to HMRC within 30 minutes of documents receipt
– 99% processing accuracy
– ML/AI contributed to record turnaround speeds under 8 mins
Metro are at the forefront of automated customs brokerage solutions, with our CuDoS declaration platform and dedicated team of customs experts, reacting swiftly to changes in the UK’s trading regime with the EU and rest of world.
To learn how we can simplify and automate customs declarations for your businesses, please EMAIL Elliot Carlile to review the options.
Metro continues to invest in MVT and CuDoS innovation in 2023-2024, which promises to be an exciting period for the business. EMAIL Simon George, Technical Solutions Director, to learn more.