Careers

Because we are better with you

Metro has grown from a team of 50, to over 150 in just eight years. We are proud that our staff retention is so high, and that so many colleagues choose to develop their career with us.

The longevity and experience of our team is a critical success factor and highlights our rewarding work environment of career development, workplace quality and work-life balance.

Our industry is undergoing continuous and profound change and tomorrow’s successful forwarders will look and operate totally differently than they do today. This is why we invest in our people, to help them reach their peak as creative, energetic, high-potential professionals who that will help us beat the challenge.

Each member of our team has access to career and personal development planning, which creates a unique pathway of training and continual improvement in order to reach their full professional potential.

We operate in dynamic and highly contested markets and understand that our competitors will constantly try to catch up with us by investing in technology, processes, and comparative solutions.

And while we have confidence in our technological edge, we know that what will keep us ahead is the people we have, and how they:

Build relationships and define solutions

Develop teams and strengthen processes

Create and leverage technology to deliver flawless service

TRAINING | Personal and professional development

The Metro training team is responsible for internal skills and professional development and external training of customers, partners and suppliers.

The team’s remit encompasses induction and product training, mandatory and safety training, technical skills and soft skills, not typically taught in the classroom, such as the ability to work with a wide variety of people, time management and the ability to prioritise.

  • Analytical planning
  • Creative thinking
  • Relationship management
  • Coordinating with other teams
  • Judgement and decision making
  • Customer and service orientation
  • Negotiation

Undergraduate programme

Metro’s placement year programme provides undergraduates with the opportunity to work in a dynamic and demanding logistics environment. The undergraduates will develop their people skills and gain practical knowledge of the supply chain and automotive logistics. They undertake a wide range of tasks and responsibilities which includes working with carriers as well as transport planning and supply chain optimisation.

The Metro Apprenticeship

As a Metro apprentice, you will earn as you learn over 18 months, combining practical on-the-job training, with study towards Level 3 International Freight Forwarding Specialist. You will gain CORE knowledge and skills, before selecting a PATHWAY of Air Freight, Ocean Freight or Road Freight, to acquire additional knowledge and skills.

Current Vacancies

The Role

  • Using internal systems to create documentation that will enable the freight to be moved to customer specifications, on time with all the necessary customs and legal documentation, including:
    • Creating and updating freight bookings.
    • Raise customs documentation to ensure the freight can move from country to country.
    • Collate all documents and distribute them to customers and carriers, as required.
    • Preparing and processing of invoices.
  • Deal with customer requests and queries by telephone and email quickly and efficiently by passing them on to the appropriate colleagues in the department.
  • Contacting customers directly to advise them of planned shipment details.
  • Communicate with departmental colleagues and other Metro staff, ensuring that the messages are clear precise and effective.
  • Accurate & timely reporting to department manager.
  • Take ownership of your training and development so you can continuously improve and develop the skills required by junior freight forwarder.

What we are looking for

  • An interest in all areas of transportation and logistics, sea, road, rail and air.
  • Good verbal and written communication, to provide a professional image to customers and suppliers.
  • Someone who can remain calm under pressure in a busy working environment.
  • The ability to prioritise tasks, ensure accuracy, and deliver results with great attention to detail with a high sense of urgency.
  • A positive attitude and the determination to develop good problem solving skills.
  • The drive to succeed and want to make a contribution to the business.
  • Ideally GCSE Grade 5 in both Mathematics and English, but we will consider Grade 4’s for the right candidate.
  • A positive attitude and good problem solving skills and to apply lessons learned.

What we offer

  • The chance to learn about what it takes to be a logistics professional and move freight around the world.
  • A level 3 apprenticeship International Freight Forwarding Specialist qualification with support from a college/training provider, who will also provide learner support.
  • All fees for training will be paid for.
  • Upon the successful completion of the apprenticeship, achievement of the qualification and by showing the right attitude the apprentice will be given the opportunity to apply for a position within Metro.

The Role

  • To work as part of one of our operational departments based at our Birmingham HQ.
  • Using internal systems to create documentation that will enable freight to be moved to customer specifications, on time with all the necessary customs and legal documentation, including:
  • Creating and updating freight bookings.
  • Raise customs and legal documentation to ensure the freight can move from country to country.
  • Collate all documents and distribute them to customers and carriers, as required.
  • Preparing, processing and checking of invoices.
  • Maintain accurate records of all daily events and interactive reports
  • Arrange haulage with shipping lines/hauliers.
  • Negotiate and agree charges for all types of shipments, which may include containers (FCL/LCL), temperature controlled units (Reefers), ISO tanks and hazardous cargo.
  • Develop and build relationships to ensure a high level of customer service is provided to clients.
  • Create and maintain customer standard operating procedures.
  • Take requests and queries and resolve them effectively and efficiently.
  • Communicate with overseas agents and clients clearly, precisely and accurately via all means available.
  • Ensure that the departmental manager is aware of the status of all shipments.
  • Take ownership of your training and development so that you can continuously improve and develop the skills required by a logistics professional.

What we are looking for

  • A good degree, preferably a 1st or 2:1.
  • An interest in all areas of logistics.
  • Previous employment in an office environment desirable.
  • Good verbal and written communication, to provide a professional image to customers and suppliers.
  • The capacity to work in a high pressure environment whilst remaining calm when under pressure.
  • The ability to liaise with a global network of agents, suppliers and hauliers.
  • The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
  • A positive attitude and good problem solving skills.
  • Be commercially aware and able to grow repeat business and develop new opportunities.
  • The drive to succeed and want to make a contribution to the business.

The Role

  • Develop and build relationships to ensure a high level of customer service is provided to clients.
  • Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.
  • Arrange haulage with shipping line/hauliers.
  • All freight is invoiced and checked prior to dispatch.
  • Ensure pre-alert documents are on hand as required.
  • Requests and queries are resolved and actioned quickly and efficiently.
  • Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements.
  • Use customer ERP and SAP systems as and when required.
  • Accurate & timely reporting/escalation to department manager.

What we are looking for

  • A minimum of 1 years’ experience in freight forwarding.
  • Export experience involving shipments to global destinations and working with clear operating procedures.
  • Good verbal and written communication, to provide a professional image to customers and suppliers.
  • The capacity to work in a high pressure environment whilst remaining calm when under pressure.
  • The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.
  • The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.
  • A positive attitude and good problem solving skills and to apply lessons learned.
  • Be commercially aware and able to grow repeat business and develop new opportunities.
  • The drive to succeed and want to make a contribution to the business.

The Role

  • Based at our Birmingham Business Park HQ.
  • Facilitating discussions with relevant internal and external stakeholders.
  • Liaison with the Business Process Solutions and Development teams.
  • Capture and research the current ways of working by engaging with the respective stakeholders and using this as a baseline on which to assess change.
  • Facilitating the discussion and extraction of business requirements among stakeholders and documenting these to provide recommendations, solution designs and proposals.
  • Developing training literature and materials to speed up processes.
  • Provide support and expertise to colleagues in areas where you have a more in-depth knowledge.

What we are looking for

Essential

  • Domain knowledge: A solid understanding of freight and logistics.
  • Structured approach to capturing business and information processes.
  • Great communication & problem-solving skills.
  • Able to thrive in a fast-paced and tactical environment.

Desirable

  • Can produce technical designs and screen mock-ups.
  • Knowledge of the Cargowise One platform.
  • Business Analysis diploma or similar education.
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